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Now Hiring - Pharmaceutical Manager, Key Account Operations in Richmond, VA

Pharmaceutical Manager, Key Account Operations in Richmond, VA

Indivior
Base Salary Yes (amount not posted)
Total Comp: NA
Quick Apply Save
Qualifications Years In Sales
Industry: Pharmaceutical
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell Biotech & Pharmaceuticals
To Whom Pharmaceutical & Biotechnology
Location: Richmond, VA
3.6
TITLE:
Manager, Key Account Operations
Title: Manager, Key Account Operations
Reports To: Director, Trade and Distribution
Location: Richmond, VA

Indivior is a global specialty pharmaceutical company with a 20-year legacy of leadership in patient advocacy, health policy and evidence-based best practice models that have revolutionized modern addiction treatment. The name is the blend of the words individual and endeavor, and the tagline “Focus on you” makes the company’s commitment clear. It represents and empathizes with the often-difficult journey each individual patient takes to overcome the challenges of addiction – a chronic relapsing disease.

Indivior is dedicated to transforming addiction from a global human crisis to a recognized and treated chronic disease. The Indivior logo radiates its patient-focused, holistic focus on expanding access to quality treatment for addiction worldwide. The company has a strong pipeline of products and candidates designed to both expand on its heritage in global opioid dependence and address other chronic diseases of addiction – including opiate overdose, alcohol use disorders and cocaine intoxication - as well as related mental health disorders such as schizophrenia.

POSITION SUMMARY:

The individual is responsible for supporting all customer operations activities. The successful candidate will provide technical expertise to manage customer order flow, provide customer service support to key trading partners and support sales team in account set up and changes. The successful candidate will display an ability to work with multiple vendor partners to gather and assess optimal ordering platforms and assist in flawless order fulfillment and customer satisfaction.

ESSENTIAL FUNCTIONS:

The responsibilities of this role include, but are not limited to, the following
  • Work with 3PL provider and assigned accounts to establish initial set up of customers with 3PL
  • Coordinate with sales partner in changes or corrections for existing customers
  • Receive and / or coordinate order fulfillment for assigned trading partner
  • Manage order flow and process for key trading partners by actively communicating on a regular interval to ensure appropriate inventories are on hand
  • Track order fulfilment via the appropriate 3PL and proactively address shipment issues
  • Consult and work in conjunction with sales partner to ensure order fulfillment partner is best suited for trading partner and coordinate changes if needed.
  • Manage day to day order flow with 3PL partner
  • Provides reports and analysis to home office senior management and field personnel as necessary
  • Intake and address inquiries from trading partners
  • Work closely with sales partner in assigned geography to ensure optimal customer service is maintained.

MINIMUM QUALIFICATIONS:
  • BA/BS in related field preferred
  • 2+ years in B2B customer support
  • Ability to access vendor portals to gather key information
  • Experience with VEEVA preferred
  • Ability to communicate effectively with varied trading partners
  • Proficient in Microsoft Word, Excel and web-based data platforms
  • Professional, proactive demeanor
  • Strong interpersonal skills
  • Excellent written and verbal communication skills.

BENEFITS:
Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:
  • 3 weeks’ vacation plus floating holidays and sick leave
  • 401(k) and Profit Sharing Plan- Company match of 75% on your first 6% of contributions discount and profit sharing contribution equal to 4% of your eligible pay
  • U.S. Employee Stock Purchase Plan- 15% Discount
  • Comprehensive Medical, Dental, Vision, Life and Disability coverage
  • Health and Dependent Care Flex Spending options
  • Adoption assistance
  • Tuition reimbursement
  • Leverage Concierge/personal assistance services
  • Voluntary benefits including Legal, Pet Insurance and Auto/Home coverage
  • Gym, fitness facility and cell phone discounts
  • Our Guiding Principles, Core Values and Vision provide a culture that unites and guides our employees.

GUIDING PRINCIPLES:
Indivior’s guiding principles are the foundation for each employee’s success and growth. Each employee is expected to demonstrate understanding and adherence to our guiding principles in their everyday performance.

The duties and responsibilities identified in this position description are considered essential but are not limited to only those outlined. The employee may perform other functions that may be assigned. Management retains the discretion to add or change the duties of this position at any time.

EQUAL EMPLOYMENT OPPORTUNITY
EOE/Minorities/Females/Vet/Disabled
Indivior
Company Size
501 to 1000 Employees
Founded
2014
They Sell
Biotech & Pharmaceuticals
To Whom
Pharmaceutical & Biotechnology
Website
www.indivior.com
Revenue
$1 to $5 billion (USD)

Indivior is currently hiring for 9 sales positions
Indivior has openings in: RI, VA, CT, MI, FL, & WI
The average salary at Indivior is:

9 Yes (amount not posted)

Indivior
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Indivior

Indivior is currently hiring for 9 sales positions
Indivior has openings in: RI, VA, CT, MI, FL, & WI
The average salary at Indivior is:

9 Yes (amount not posted)